| 116 blog results |
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Contributor: Eric Reidenbach
Posted: 07/27/2010 11:17:00 AM EDT
When Does the Process Become More Important Than the Outcome? I’ll bet that you’ve run into this phenomenon over the course of your corporate or organizational experience. It’s a situation... read more
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Contributor: Eric Reidenbach
Posted: 07/22/2010 10:27:00 AM EDT
What Skill Sets Do Innovative Manufacturers Need? In a very interesting article, written by Jason Tuma, Senior Manager, Assurance Services, BCG & Co., the role of training and... read more
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Contributor: Eric Reidenbach
Posted: 07/21/2010 7:59:00 AM EDT
U.S. Manufacturers Must Learn Value Management The U.S. House has found new ways to spend American’s money. Hopefully, this expenditure will provide a good return on... read more
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Contributor: Eric Reidenbach
Posted: 07/14/2010 10:40:00 AM EDT
“Price Is What You Pay. Value is What You Get.” This quote is attributed to Warren Buffet and captures a strong central theme of customer value. I also came across a snippet... read more
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Contributor: Eric Reidenbach
Posted: 07/12/2010 8:51:00 AM EDT
I Can’t Get No Satisfaction…. American industry has embraced the conventional wisdom that a “happy customer” is a loyal customer. You see this all over the... read more
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Contributor: Eric Reidenbach
Posted: 07/06/2010 8:27:00 AM EDT
How Easy Do You Make It For Customers to Resolve Their Problems? Six Sigma Marketing (SSM) places a high premium on customer loyalty. It seeks to reduce defects, nonvalue adding transactions to... read more
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Contributor: Eric Reidenbach
Posted: 06/30/2010 11:11:00 AM EDT
Understanding How to Measure and Manage Value Will Propel Manufacturing Competitiveness Here are a couple of points from the 2010 Global Manufacturing Competitiveness Index, a research report from Deloitte’s Global... read more
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Contributor: Eric Reidenbach
Posted: 06/29/2010 11:09:00 AM EDT
Six Sigma Then and Now – It’s Time for Six Sigma Marketing! I came across this article (admittedly belatedly) but I found it very interesting since it seems to capture the state of Six... read more
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Contributor: Eric Reidenbach
Posted: 06/23/2010 8:35:00 AM EDT
Is China Making Inroads in the Battle for Value? I have used this blog to challenge US manufacturers to better understand how to measure and manage the value of their products. ... read more
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Contributor: Eric Reidenbach
Posted: 06/22/2010 8:55:00 AM EDT
Using Value to Regain the Manufacturing Crown “US Manufacturing Crown Slips” is a headline of an article at FT.com. In the article, the writer, Peter Marsh points out that... read more
| 116 blog results |
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Shared Services Exchange
The Hauge, The Netherlands
September 26- 28, 2010 -
Process Excellence Leaders Meeting
Holiday Inn Mart Plaza, Chicago, IL
September 13- 16, 2010 -
Business Process Excellence in Financial Services
Venue to be confirmed, Frankfurt, Germany
December 6- 8, 2010 -
Business Process Excellence MENA 2010
Grand Millennium, Dubai, UAE
October 31- 3, 2010
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Delivering Customer Value through Six Sigma:
Business Process Excellence Certification: Implications of a Shift in Focus: The recent... read more
Voice of the Customer | VOC | Voice of the Market
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Lessons From Peter Drucker:
Uncovering Drucker's Most Valuable Lesson: Journalists interviewing me about my books... read more
leadership | management | business strategy
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Speeding Up Account Opening Using Lean Six Sigma: Account opening is supposedly the most... read more
financial services | account opening process | account opening
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10 Behaviors That Jeopardize Female Leaders' Authority: Much has been written about... read more
body language | leadership | women leaders
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