Delivering Customer Value through Six Sigma by Reg Goeke

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Business Process Excellence Certification: Implications of a Shift in Focus: The recent Global Business Process Excellence (BPE) benchmarking survey indicated that BPE professionals are shifting... read more

Contributor:
Tags: Voice of the Customer | VOC | Voice of the Market
09/02/2010 12:00:00 AM EDT
Target Your Process Improvements to Increase Revenue and Market Share: One of the more significant findings from the Global Business Process Excellence survey , conducted by Six Sigma & Process... read more

Contributor:
Tags: Voice of the Customer | customer satisfaction | Business Process Excellence
07/30/2010 12:00:00 AM EDT
Using the Voice of the Customer to Drive Organizational Culture Change: Last month I shared some top line findings from the recent global IQPC study into the drivers of Business Process Excellence... read more

Contributor: Reg Goeke
Tags: value stream mapping | value stream map | organizational culture change
04/29/2010 12:00:00 AM EDT
Six Sigma and Customer Experience: I just returned from a terrific conference on Lean Six Sigma & Process Improvement for Customer Experience in Miami where I gained some new insights into the... read more

Contributor: Reg Goeke
Tags: VOC | Xerox | Business Process Excellence
03/31/2010 2:45:00 PM EDT
Business Process Excellence: Understanding the Evolution: Six Sigma & Process Excellence IQ and Market Value Solutions (MVS) are pleased to report that more than 800 of you responded to our first... read more

Contributor: Reg Goeke
Tags: customer value | Voice of the Business | Voice of the Customer
03/01/2010 9:38:00 PM EST
Value-Driven Channel Strategies: One of the most perverse assumptions embraced by many manufacturing firms is that value at the point of production naturally translates into value at the point of... read more

Contributor: Reg Goeke
Tags: Six Sigma | customer experience | customer value
02/01/2010 1:15:00 PM EST
Building an Effective Voice of the Customer System: I recently delivered a webinar for the Institute for the Study of Business Markets (ISBM) explaining how to design Value-Driven Process Improvements... read more

Contributor: Reg Goeke and Eric Reidenbach
Tags: VOC | metrics | Six Sigma
12/02/2009 3:16:00 PM EST
Value-Driven Six Sigma: From Cost-Cutting to Revenue Growth: A colleague recently returned from a speaking engagement at the 5th Annual IQPC Process Excellence Week in Chicago and reported several... read more

Contributor:
Tags: Six Sigma | Lean | DMAIC
10/20/2009 12:00:00 AM EDT
Extending the DMAIC Analysis to Customer Loyalty: In the past few months we’ve described some of the key tools for the Define , Measure and Analysis phases of a modified DMAIC that will shift... read more

Contributor: Reg Goeke and Eric Reidenbach
Tags: Six Sigma | CTQs | customer loyalty
09/02/2009 12:00:00 AM EDT
Identify the Root Causes of Value Performance Gaps: A Six Sigma: Generation 3 Cause and Effect Matrix: Six Sigma: Generation 3 is all about creating and delivering superior value . The read more

Contributor: Reg Goeke and Eric Reidenbach
Tags: Cause and Effect Matrix | critical to quality | value stream
08/05/2009 4:16:00 PM EDT

15 column results

Lean Six Sigma in Our Uncertain Economy: How to Avoid Common Deployment Pitfalls and Achieve Accelerated Results
November 5, 2009
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	Business Process Excellence Congress Venue to be confirmed, Johannesburg, South Africa February 21- 24, 2011
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	Business Process Excellence in Financial Services Venue to be confirmed, Frankfurt, Germany December 6- 8, 2010
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	Lean Six Sigma Summit Buena Vista Palace Hotel & Spa, Orlando, FL January 17- 20, 2011
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Speeding Up Account Opening Using Lean Six Sigma: Account opening is supposedly the most critical and important process in the financial ser... read more

Contributor:
Tags:    financial services | account opening process | account opening
09/09/2010  12:00:00 AM EDT

10 Behaviors That Jeopardize Female Leaders' Authority: Much has been written about the differences in leadership style between women and men. In ... read more

Contributor:
Tags:    body language | leadership | women leaders
09/08/2010  12:00:00 AM EDT

Drucker's Friend of 30 Years Talks about the Father of Modern Management's Teachings on Leadership: Peter Drucker insightfully articulated the beneficial impact that good leadership has... read more

Contributor:
Tags:    Peter Drucker | leadership | William Cohen
09/06/2010  12:00:00 AM EDT

What is Takt Time?: Takt time is the maximum amount of time in which a product needs to be produced in order t... read more

Contributor:
Tags:    takt time | Lean | Lean manufacturing
09/01/2010  12:00:00 AM EDT

A Call to Go Lean in Defense Manufacturing: On August 26, 2010, Six Sigma & Process Excellence IQ's sister portal, Instit... read more

Contributor:
Tags:    defense | Lean manufacturing | military logistics
08/31/2010  12:00:00 AM EDT

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