Change Management

If you’re leading a process improvement project, chances are you’ll need to communicate with a senior executive about some aspect of your work. Whether it’s a presentation to a group of leaders or a one-on-one meeting, how do you get executives to listen to you?... Full Article

Continuous improvement (CI) in any company evolves as employees become familiar with CI methodologies. In the beginning stages, employees resist the new methodologies (be it TQM, Lean, Six Sigma, etc.). Gradually the behavior and attitude of employees change with a great deal of managemen... Full Video

Lionel Loiseau, head of the BPM Competency Center at BNP Paribas, joins Helen Winsor of IQPC to talk about Business Process Management (BPM) in financial services. Loiseau explains the importance of BPM for BNP Paribas and outlines the key first steps in setting up a BPM competency center... Full Podcast

How is Six Sigma organized in your business? What are the reporting structures? Many firms struggle with the varied choices: Centralized: All Master Black Belts (MBBs) and Black Belts (BBs) directly report into a corporate staff organization and are deploye... Full Column

After roughly 30 years (1979 – 2009), Six Sigma-DMAIC, when examined as a structured, scientific–based, problem-solving methodology (and its record of providing tangible, bottom-line benefits) stands up to the test of time. It has however, not lived up to the remainder of its wide c... Full Whitepaper