In knowledge work and in most service work, productivity improvement requires the elimination of whatever activities do not contribute to... read more

A lot has being written about Toyota and its ability to wade through the current crisis. We all know about the range of complaints,... read more

Drucker’s views on strategy were quite different from those taught by others. He did not believe in “portfolio management” or quantitative methods for strategy development. Drucker... read more

Six Sigma & Process Excellence IQ and Market Value Solutions (MVS) are pleased to report that more than 800 of you responded to our first global survey into the... read more

This column builds upon the topics covered in the April 2009 article on Six Sigma Team Building . Once the scope of work for your project is reasonably defined, it... read more

Meet Bob and Charlie. The past few years have been rough on us all, but especially so for old Bob. His company closed, he defaulted on his subprime mortgage, his 401k was... read more

For the next several months, I will be writing about some simple yet very effective Lean Six Sigma tools to tackle waste, inefficiency and... read more

The meeting was tense. After a splashy release, users have complained about the uPod music player. Vibration from jogging or dancing tends to lock up the uPod, requiring... read more

No, Lean Six Sigma is not the new diet you saw late last night on that TV infomercial, and DMAIC is not a type of vitamin. Lean Six Sigma has been working its way into organizations... read more