With the myriad of processes that can take place within a healthcare environment, it’s no wonder that healthcare professionals find it a daunting task to drill down to the root cause of organizational... read more

In today’s fast-paced global economy, organizations must be nimble enough to adapt to the ever-changing needs of their customers. As apparent in most firms, what customers value today... read more

Today’s busy Process Excellence professionals need solutions to their process improvement problems not in weeks or months, but in days. Shainin can help to accomplish... read more

With the onset of the global recession, most companies have had no choice but to cut certain internal programs. Lean Six Sigma training is no exception. In this Six Sigma IQ... read more

Editor's Note: This interview was first run on Six Sigma IQ on 12/17/08. In an age where DVRs reign supreme, it is no surprise that the advertising community has had to contend with an... read more

Lean Six Sigma has been an actively used business process improvement methodology for the private sector for some time, but as the U.S. Department of Defense (DoD) has shown, it can also be used within the... read more

There is no better tool than a Balanced Scorecard to determine if a vision for an organization is becoming a reality. And as explained by Rajesh Tyagi and Praveen Gupta in their book A Complete and Balanced... read more

Jim Champy knows the importance of staying ahead of the competition. The author, who co-wrote Reengineering the Corporation with Michael Hammer, turns to innovation in his new book Outsmart! How To Do What Your Competitors... read more

While Lean has been an effective process improvement method for the manufacturing industry, some service companies have only begun the journey of implementing this methodology to assist with... read more

The Pareto Principle , an important Lean Six Sigma management theory, states that, for many events, 80 percent of the effects come from 20 percent of the causes. Joseph M. Juran, a business management thinker, formulated the Pareto Principle, or the... read more