Videos

In this exclusive interview, business leadership consultant, Sahar Hashemi, introduces her new book on entrepreneurialism, Switched On , which documents her experience in starting up the global café chain, Coffee Republic. Having sold the chain in 2001, Hashemi reveals the lessons she has learned along the... view now

Continuous improvement (CI) in any company evolves as employees become familiar with CI methodologies. In the beginning stages, employees resist the new methodologies (be it TQM, Lean, Six Sigma, etc.). Gradually the behavior and attitude of employees change with a great deal of management effort. The organization moves away from basic... view now

Cem Miralay, Director of Call Centre and Systems Transformation at British Gas, gives Six Sigma & Process Excellence IQ exclusive insight into his strategies for aligning process improvement and customer experience; innovation and business process reengineering; creating buy-in; and much more.... view now

There are many publications explaining the tools and methods for conducting root cause analysis. However, according to Gary Jing — DFSS deployment leader and Master Black Belt at ADC — hardly any of these publications explore the true meaning of root cause.    In this Profit through Process Interactive webcast, Jing will show... view now

Lean Six Sigma offers a reliable source of cost reductions, but its business impact stretches far beyond cost savings if we know where to look and how to express these positive results. Whereas supply chain professionals understand lead time, process variation, and waste, it is sometimes necessary to make the case for... view now

As a Six Sigma practitioner, one of the toughest jobs is deciding on what tool to use and when to use it. How would you know if you need to use box plots or analysis of variance (ANOVA)? Would you have to look these up in a quality handbook or online forum? If these Six Sigma tools sound like foreign concepts to you, tune... view now

Joachim Majus, Head of Professional Project Management and Business Design for Deutsche Telekom AG, shares his customer feedback collection insights at the 11th Annual IQPC Process Excellence Summit and Awards. Majus discusses the preliminary steps that a company should take before collecting customer feedback, as well as how to... view now

Nina Oakes, Regional Director of Six Sigma and Operational Innovation for Starwood Hotels & Resorts, discusses how her organization reinvigorated its 7-year-old Six Sigma program at IQPC's 11th Annual Process Excellence Summit. Oakes discusses: • The development of Starwood's Six... view now

Bernard Crump, CEO of the NHS Institute for Innovation and Improvement, shares his insights into the improvement developments of the NHS at the 11th Annual IQPC Process Excellence Summit and Awards. Crump discusses: • How the NHS has improved over the last decade • The four key reasons why this UK healthcare system needs to develop further... view now

David Montgomery, Head of Data Management and Continuous Improvement for RWE Power International, shares his insights into data quality management and business process improvement integration at the 11th Annual IQPC Process Excellence Summit and Awards. Montgomery... view now