About this Podcast...
Lean manufacturing, Lean healthcare … Lean dentistry?
With Dr. Sami Bahri being declared the “world’s first Lean dentist” at the 19th Annual Shingo Prize Conference, Lean dentistry is no longer a stretch of the imagination.
In this Profit through Process podcast, Genna Weiss of Six Sigma & Process Excellence IQ speaks with Dr. Bahri, co-founder of Bahri Dental Group and author of Follow the Learner: The Role of a Leader in Creating a Lean Culture. With a passion to improve the dental experience for his patients, Dr. Bahri shares how this quest took him down the unusual path of deploying Lean within his practice.
You will also hear Dr. Bahri discuss:
• How he has leveraged the Voice of the Customer (Voice of the Patient) to better improve his dental practice’s processes
• The specific Lean tools he has employed
• Strategies for deploying Lean in non-manufacturing industries
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Operational Excellence in Pharmaceuticals, Biotech and Medical Devices 2010
CCT Canary Wharf, London, UK
December 6- 8, 2010 -
Business Process Excellence For Telecoms and Utilities
Mayfair Conference Centre, London, UK
October 25- 27, 2010 -
Shared Services Exchange
East Coast, USA
June 5- 7, 2011 -
Gestão por Processos
São Paulo, SP
January 26- 28, 2011
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