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An Introduction to Six Sigma Management
Non-Technical Definitions of Six Sigma ManagementSix Sigma management uses statistical process control to relentlessly and rigorously pursue the reduction of variance and standard deviation in all critical processes to achieve continuous and breakthrough improvements that impact the bottom-line and/or top-line of the organization and increase customer satisfaction.Another common definition of Six Sigma mana....more |
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Author: Howard Gitlow Tags: DPMO | increase customer satisfaction | Six Sigma management |
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Street Smart Lessons from a Caveman
Have you ever wondered what the oldest tool is in your Six Sigma process improvement toolbox? Some argue that Dr. John Snow’s map, which helped end the cholera epidemic of London in the mid-1800s, was one of the first uses of a concentration diagram. Karl Pearson gave us the standard deviation around 1893. Walter Shewhart drew the first control chart in 1924. In 1977, as John Travolta was strutting ab....more |
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Author: Jeff Cole Tags: Karl Pearson | Walter Shewhart | John Tukey |
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Statistical Process Control—The Alpha and Omega of Six Sigma, Part 3: Process Capability and Six Sigma
Process Capability This is the third in a four-part series on Statistical Process Control. In the first segment, we looked into the history behind Statistical Process Control; in the second, we examined a few of the basic tools. In this segment, we will look at concepts associated with an aspect of process performance whose measurement Statistical Process Control makes possible: capability. Process ....more |
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Author: Rip Stauffer Tags: Taguchi Loss Function | VOP | Statistical Process Control |
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Using the Voice of the Customer to Drive Organizational Culture Change
Last month I shared some top line findings from the recent global IQPC study into the drivers of Business Process Excellence (BPE) initiatives. As noted there, the BPE survey revealed that the evolution of Business Process Excellence appears to parallel the evolution of the Six Sigma methodology, with about 10 percent of the responding companies still focused on decreasing defects or cycle times (Gene....more |
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Author: Reg Goeke Tags: value stream mapping | value stream map | organizational culture change |
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Statistical Process Control, The Alpha and Omega of Six Sigma—Part 1: The Origin Story
This is the first in a four-part series on Statistical Process Control (SPC), which is the foundation for Six Sigma, providing the best known method for capturing the Voice of the Process and using data to manage a process. Organizations that practice Statistical Process Control as part of a comprehensive quality management system will identify required Six Sigma Projects and Kaizen events more read....more |
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Author: Rip Stauffer Tags: Statistical Process Control | Voice of the Process | control chart |
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Business Process Excellence: Understanding the Evolution
Six Sigma & Process Excellence IQ and Market Value Solutions (MVS) are pleased to report that more than 800 of you responded to our first global survey into the current state and future trends in Business Process Excellence. Thank you for helping us to better understand the state of the science! Those who participated in the study will receive an executive summary of results in the next couple weeks.....more |
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Author: Reg Goeke Tags: customer value | Voice of the Business | Voice of the Customer |
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