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Selecting Effective Metrics and Dashboards for Process Improvement Efforts
Metrics and dashboards play an integral and critical part of process improvement efforts. Metrics complement the Six Sigma methodology by providing vital signs of the effectiveness and the efficiency of the process improvement efforts.Metrics help the organization focus on the most critical business factors (Key Performance Indicators, KPI) that have a profound impact on sustaining business success. Me....more |
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Author: Anantha Kollengode Tags: metrics | dashboards | process improvement |
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Interview with John Kamensky, Member of the Government Performance Coalition
Government performance management has come into the limelight with Barack Obama's appointment of Nancy Killefer as Chief Performance Officer. In this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with John Kamensky, Senior Fellow with the IBM Center for The Business of Government and a |
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Author: Genna Weiss Tags: John Kamensky | government performance management | government performance |
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A Painless Look at Using Statistical Techniques to Find the Root Cause of a Problem
Special note: We are responding to reader requests concerning the development of a solid foundation for understanding, in very practical terms, statistical analysis. Many people suffer from acute statistical trauma. We are introducing a continuing series of articles that, we hope, provides readers with the basics required for proper usage of statistical tools and methods. The first four "back....more |
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Author: From the Desk of the Executive Editor Tags: quality improvement efforts | Lean Six Sigma | homogeneity |
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Leading Change While Building Employee Trust
The silver lining of a recession is that it forces organizations to re-examine every facet of their operations — even those that were previously considered “in good shape” — in order to identify every possible opportunity for performance improvement. Business leaders search for areas where they can reduce costs, boost productivity and perhaps even gain a competitive advantage. Rar....more |
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Author: Bruce Rideout and Angelique Rewers, ABC, APR Tags: John Kotter | employee trust | employee engagement |
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