Rules to Follow for Effective Customer Feedback Collection
Joachim Majus, Head of Professional Project Management and Business Design for Deutsche Telekom AG, shares his customer feedback collection insights at the 11th Annual IQPC Process Excellence Summit and Awards. Majus discusses the preliminary steps that a company should take before collecting customer feedback, as well as how to examine the statistical validity of the data.
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In This Series
Podcast
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Contributor: Richard DeSilva
Videos
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Presenter: Bernard Nicoletti -
Presenter: Cem Miralay -
Presenter: Joachim Majus
About
Uniting Process Excellence leaders, BPE for Telecoms and Utilities draws on the commonalities of these heavily regulated and customer facing industries enabling you to create a robust framework for the future of Process Excellence in your organisation.
The conference showcases fresh and innovative industry stories and addresses the future evolution and applications of Process Excellence for both short-term tactical cost cutting and long-term strategic business excellence.
Critical issues to be covered in depth include:
- Matching the needs of the customer with the voice of the business to drive growth
- Leveraging Business Excellence to create a more sustainable and innovative business model
- Optimising customer processes through continuous improvement
- Leveraging BPM for end to end process excellence
- Increasing business agility in a competitive market using BPM and Process Excellence
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