
Posted: 3/11/2010
|
Hop in the time machine with me if you will and let’s return briefly to 1982. In that year, two consultants out of McKinsey—Tom Peters and Bob Waterman—published what would become a business best-seller entitled In Search of Excellence . The effect that the book had on people’s interest in quality and excellence at the time was akin to throwing gasoline on a fire. It...
Full Article |
- Laurel LaBauve Speaks about Merck Sigma
3/10/2010

- Business Guru René Carayol on the Need for Extraordinary Leadership
3/10/2010

- Surveys Produce Jaw-Dropping Gains in Knowledge and Service Worker Productivity! 3/9/2010
- Driving Focus and Alignment with the Balanced Scorecard 3/8/2010
- John Marushin of Alcoa Explains How to Take Process Excellence to Enterprise Level
3/5/2010

- Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices 3/4/2010
Posted: 3/8/2010
Over 150 years ago William Thompson said, “When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind.” A... Full Article |
Posted: 3/10/2010
Laurel LaBauve, VP Merck Sigma, Merck, shares insights at the 11th Annual IQPC Lean Six Sigma and Process Improvement Summit and Awards. LaBauve discusses: • How Merck added change management and process management elements to its Lean Six Sigma program, Merck Sigma, in... Full Article |
Posted: 2/26/2010
In this podcast, Toby Cook, Manager-Products and Training, Six Sigma, Boral, shares his thoughts on leveraging continuous improvement for maximum effect within an organization. Cook discusses the role that continuous improvement can play with cost reduction, and he provides tips to make sure... Full Article |
Posted: 3/9/2010
In knowledge work and in most service work, productivity improvement requires the elimination of whatever activities do not contribute to performance. Non-productive activities sidetrack and divert from performance. Eliminating such work may be the single biggest step... Full Article |
- 5th Annual SmartLabs Exchange 2010
March 16-18, 2010,
Hotel Bloom, Brussels, Belgium - Gestão da Mudança no Chão de Fábrica
March 16-18, 2010,
Quality Moema, São Paulo, SP - LSS & Process Improvement for Customer Experience
March 22-24, 2010,
Trump International Beach Resort, Florida
|
|
Is there anyway to download ONLY the audio files for a podcast |
Posted by: calavers | Answer this question
|
|
Is efficiency and Productivity the same or different? Can you pls share some examples |
Posted by: desaipranay | Answer this question
|
|
What are the various types of methodologies that can be followed in operations management in BPO? Can you please let me know where I can learn more about it. |
Posted by: ramanys | Answer this question
Posted by: jaideepkhanduja | Answer this question
Posted by: anova | Answer this question
|
|
Greetings, I'm looking forward to write a six sigma project in order to get certified as Black Belt. |
Posted By: Daniel Pazos | Answer this question

























