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Author: From the Editorial Staff at e-BIM
Posted: 3/9/2010


Surveys Produce Jaw-Dropping Gains in Knowledge and Service Worker Productivity! - From the Editorial Staff at e-BIM

In knowledge work and in most service work, productivity improvement requires the elimination of whatever activities do not contribute to performance. Non-productive activities sidetrack and divert from performance. Eliminating such work may be the single biggest step towards greater productivity in both knowledge and service work. Generally speaking, most problems can be converted into... Full Article

 
Author: Paul Niven
Posted: 3/8/2010


Driving Focus and Alignment with the Balanced Scorecard - Paul Niven

Over 150 years ago William Thompson said, “When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind.” A... Full Article

Author: John Marushin
Posted: 3/5/2010


John Marushin of Alcoa Explains How to Take Process Excellence to Enterprise Level

John Marushin, Director of Alcoa Operations Management Consulting, Alcoa, shares insights at the 11th Annual IQPC Lean Six Sigma and Process Improvement Summit and Awards. Marushin discusses: • What your organization needs to comprehend before taking Process Excellence... Full Article

Author: Chris Archer
Posted: 2/26/2010


Interview with Toby Cook of Boral

In this podcast, Toby Cook, Manager-Products and Training, Six Sigma, Boral, shares his thoughts on leveraging continuous improvement for maximum effect within an organization. Cook discusses the role that continuous improvement can play with cost reduction, and he provides tips to make sure... Full Article

Author: Debashis Sarkar
Posted: 3/4/2010


Despite the Recalls, Service Businesses Can Still Benefit from Adopting Toyota Practices - Debashis Sarkar

A lot has being written about Toyota and its ability to wade through the current crisis. We all know about the range of complaints, from unintended acceleration to brake-failure resulting in the company having to recall 8 million cars, forcing Toyota to suspend its North American sales and... Full Article


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Genna Weiss

Genna Weiss
Senior Editor

 
About Six Sigma & Process Excellence IQ

Six Sigma and Process Excellence IQ facilitates access to a wealth of relevant content for Process Excellence, Lean, and Six Sigma practitioners. Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within your organization. As our industry becomes more and more dependent on the web for information, Six Sigma and Process Excellence IQ has been developed to provide six sigma professionals with instant access to information. Leveraging our strength and foundation in education, IQPC and Six Sigma and Process Excellence IQ are uniquely positioned to provide a comprehensive library of webcasts gathered from our events, as well as exclusive content from leaders in the industry.