Posted: 2/8/2010
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One of my clients, a wireless B2B telecom company, was experiencing a significant problem in their call center. They were absolutely inundated with calls—most of them problems. They were spending a significant amount of money trying to manage the call center—adding new call center representatives, training new call center representatives, bringing in new call center supervisors,...
Full Article |
- Producing Innovation: A Systems Approach 2/4/2010
- Drucker’s Fundamental Business Decision 2/3/2010
- The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints 2/2/2010
- Implementing and Managing a Lean Six Sigma Culture in Biopharmaceuticals
2/2/2010
- Value-Driven Channel Strategies 2/1/2010
- Prevent Recurring Defects with Root Cause Analysis 1/28/2010
Posted: 1/28/2010
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What Is Root Cause Analysis and Why Is It So Critical? Quality is equivalent to the ratio of good parts to total parts. A defect is a criterion that makes a part non-conforming. The defect type could be dimensional, visual, cosmetic, performance-oriented, etc. Root... Full Article |
Posted: 1/26/2010
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Daniel Goleman, author of Emotional Intelligence , describes the obstacles that most women in leadership must... Full Article |
Posted: 2/2/2010
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In this podcast, Lyndi Gillespie and Deepa Kumar, Operational Excellence Experts within Global Manufacturing and Supply Biopharmaceuticals for GlaxoSmithKline, discuss how their organization has embedded Lean Six Sigma within its culture. You will hear the change management techniques that... Full Article |
Posted: 2/4/2010
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Almost every organization wants to produce meaningful innovation. It is an area to which the most attention is being given today. Innovation is just one component in what is being called "change management." Organized abandonment, continuous improvement and... Full Article |
- 9th Lean Six Sigma for Pharmaceutical, Biotech and Medical Device Excellence
February 22-24, 2010,
The Hyatt at Bellevue, Philadelphia, PA - 6th LSS & Process Improvement Canada
February 22-24, 2010,
The Westin Harbour Castle, Toronto, Ontario - 5th Annual SmartLabs Exchange 2010
March 16-18, 2010,
Hotel Bloom, Brussels, Belgium
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Join the growing
community of Six Sigma and Process Excellence professionals looking for answers from peers.
By signing-up today you can start asking your most pressing questions now,
search for answers to your current issues, and even answer a few for the community.
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By joining and creating groups
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Join Six Sigma IQ today
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Six Sigma IQ enables
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See the latest activity
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As member of Six Sigma IQ, am I entitled of a discount on a webinar? I'm interested in attending the seminar on "How to Design and Implement a Service... |
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We are currently reviewing how we assess our CI maturity (capability, development, etc) within our organization. I am interested to learn how others assess... |
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Greetings, I'm looking forward to write a six sigma project in order to get certified as Black Belt. |
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